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Making Your First Impression a Lasting Impression

Mark Waltz, author of “First Impressions,” suggests the following word-association exercise: Look at the following list, and jot down your first thought about each place. Don’t spend a lot of time on...

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Your Church has Competition…

…and it’s not the church down the street. Like it or not, we live in a consumer-driven society, and the people who come to our church – you and me – and the people we are trying to reach are consumers....

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Using Your Senses to Open the Doors of Experience and Learning

Leonardo da Vinci was the greatest genius in history. In his life he was recognized as an artist, sculptor, musician, scientist, writer, architect, inventor, and military engineer. If you wanted to...

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8 Ways for the Introvert to Serve on Your Guest Services Team

Hello, my name is Bob Adams, and I’m an introvert. Hello, Bob! The introduction and response above would be my way of introducing myself at a IA Meeting – Introverts Anonymous… Susan Cain’s Quiet is...

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